Effective from: September 2026

1. Payment

Payment is required in advance for all paid sessions unless alternative arrangements have been agreed with me.

Where you book and pay online, your appointment will be confirmed once the booking and payment process has been completed successfully.

Where a session is arranged directly with me rather than through the online booking system, I will provide details of how to make payment.

For programmes or packages involving more than one session, the payment arrangements will be explained and agreed before the programme begins.

2. Cancelling or rescheduling an appointment

I understand that circumstances sometimes change and you may need to cancel or rearrange an appointment.

Please give me at least 24 hours’ notice if you need to cancel or reschedule your session.

Where at least 24 hours’ notice is provided, you may rearrange your appointment without charge. If you have already paid and do not wish to reschedule, any refund due will normally be returned using the original payment method.

3. Late cancellations and missed appointments

Sessions cancelled or rescheduled with less than 24 hours’ notice may be charged at the full session fee.

If you do not attend an appointment without notifying me, the full session fee may also be charged.

I recognise that genuine emergencies and exceptional circumstances can occur. I retain discretion to waive or reduce a cancellation charge where I consider this appropriate.

4. Late arrival

If you arrive or join an online session late, I will make every reasonable effort to provide the remainder of your booked session.

However, it may not be possible to extend the session beyond its scheduled finishing time, and the full session fee will normally remain payable.

5. If I need to cancel

If I need to cancel or rearrange your appointment, I will give you as much notice as reasonably possible.

You will be offered an alternative appointment. If we cannot arrange a suitable alternative and you have already paid, you will receive a full refund for the affected session.

6. Technical difficulties with online sessions

If an online session cannot take place, or is substantially disrupted, because of technical difficulties on my side, I will offer to rearrange or complete the session at no additional cost.

If technical difficulties occur on your side, we will make reasonable efforts to reconnect or find another way to continue the session. Where this is not possible, we will agree an appropriate way forward depending upon the circumstances.

7. Refunds

Fees are charged for the professional time reserved for you rather than for a guaranteed outcome.

Once a session has taken place, fees are therefore normally non-refundable.

Nothing in this policy affects any statutory rights you may have.

8. Questions

If you are unsure about any aspect of this policy or need to change an appointment, please contact me as soon as possible.

Gail Lowe

Gail Lowe Transformational Coaching & Hypnotherapy

Email: gail@gaillowe.org

Website: gaillowe.net